AD, Digital Product Management

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

About the Role

Join Optus’ Digital community, where our goal is clear: build customer loyalty through quick and smooth digital purchases. As Associate Director, Purchase Process and Experience Manager, you will guide the strategy and roadmap for our eCommerce digital checkout experience.

You will ensure outstanding end-to-end customer experiences across digital customer touchpoints. Reporting to the Director of Digital Product Management, you will have a key role in crafting Optus’ digital vision—delivering simple & high-performing purchase experiences that allow our customers to self-serve Optus product offers with ease.

What You’ll Do

• Define and carry out the digital eCommerce checkout strategy and roadmap
• Deliver insights for weekly, monthly and quarterly business performance reviews
• Lead customer-focused experiences and new capabilities throughout digital commerce touchpoints
• Collaborate with cross-functional teams (Digital & eCommerce, CX, IT, Marketing, Agile Communities) to deliver initiatives on time and within budget
• Analyse customer insights, market trends, and experimentation results to prioritise roadmap decisions & develop business cases
• Manage capacity planning and quarterly business reviews (QBRs) for the Digital Community.
• Build positive relationships with strategic vendors and internal partners (Adobe, Salesforce, Google, Amdocs).
  
  

What You Bring

• Demonstrated expertise in managing digital products and developing digital & ecommerce strategies
• Strong leadership skills with the ability to influence across multiple teams
• Commercial competence and data-driven decision-making
• Excellent communication, collaborator management, and negotiation skills
• Familiarity with agile delivery methods and digital technologies. 

The good stuff…

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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