AD-NBN Portfolio Growth & Transformation

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

The Associate Director - NBN Portfolio Growth and Transformation role, reporting to the Director of Fixed Internet - Home, is a senior position and a critical leader in the wider Optus Home team. As the Home Product lead for NBN base growth & transformation, this role has specific product ownership of the strategy and leadership of NBN portfolio base growth & transformation. This includes identifying strategies to drive margin growth, retention, and base simplification, as well as building and maintaining delivery plans and driving execution of agreed plans in collaboration with relevant peers and stakeholders.

The day to day

• Lead the creation of annual and 3-year base transformation & growth strategy.
• Develop and maintain effective annual NBN base value growth roadmap.
• Lead base planning for AOP/re-forecasting in conjunction with our Customer Engagement team.
• Source and analyse data to quantify problems and opportunities.
• Create execution of plans in conjunction with key stakeholders.
• Build and maintain a deep understanding of the NBN customer base and market.
• Lead development and implementation of effective reporting to track progress of base activities.
• Engage and lead cross-functional teams.

Why you are our next Associate Director - NBN Portfolio Growth and Transformation

• Expert experience in product/marketing/business/consulting environment.
• Demonstrated ability to deliver business outcomes in large retail customer portfolios.
• Experience in leading transformation involving a large customer base a complex, constantly changing, and performance-oriented environment.
• Experience with analysing large, plan or cohort separated customer bases
• Experience delivering portfolio and customer base migration or transformation activities in a matrixed organisation.
• A natural navigating the team in a fast-moving technology landscape.
• Strong understanding of product commercials, revenue, and cost elements.
• Highly analytical with the ability to use data to persuade and drive decisions.
• Strong executive-level communication and presentation skills.

What’s in it for you?

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• Exposure to Senior leadership as well as daily interaction with high calibre individuals from a variety of different discplines
• All Optus people have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.