Account Director, NSW Government

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Account Director, NSW Government is a senior sales and leadership role responsible for managing and growing a portfolio of State Government clients in New South Wales, currently generating $18.5M+ in annual revenue, with an expectation to grow to $40M+ within 3–5 years.

This role is accountable for building and maintaining strong executive relationships, driving revenue growth, increasing market share, and delivering profitable outcomes across Optus’ core offerings, including telco, ICT, cyber, CX/EX, and managed services. It leads complex, enterprise-level engagements, working with a matrix of pre-sales, specialist teams, and strategic partners to deliver innovative, customer-centric solutions.

The Account Director also drives co-creation initiatives with customers and partners, enhances Optus’ brand presence, influences procurement, and secures new business across departments, Local Health Districts, and agencies. In addition, the role provides leadership across sales execution, governance, and performance, ensuring high levels of customer satisfaction, employee engagement, and operational excellence.

What You’ll Do

• Deliver against TCVPOM, Mobile Adds (NA), and Revenue targets while maintaining strong pipeline coverage
• Develop and execute Account Plans to drive acquisition, retention, and growth outcomes
• Strengthen governance across focus accounts to ensure structured execution and accountability
• Identify, prioritise, and progress major pursuit opportunities supported by executive engagement
• Maintain forecast accuracy, CRM data quality, and compliance completion across all requirements
• Drive recognition and engagement

What You Bring

• 10+ years of relationship sales experience in IT/Telecommunications, with a strong track record of building long-term partnerships and strategic account growth
• Demonstrate proven ability to develop and execute strategic business plans aligned to customer and organisational objectives
• Apply leadership experience across direct and matrixed teams, driving alignment, collaboration, and performance outcomes
• Leverage a well-established network within the NSW ICT community to create opportunities, engage and collaborate with partners and strengthen market presence
• Deliver consistent sales growth through acquisition strategies, expanding market share and winning new business
• Build and sustain high customer loyalty in relationship-led environments, driving retention, trust, and long-term value

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity