Account Director

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for an experienced, commercially driven and relationship-focused Account Director to lead a portfolio of Optus Enterprise’s most strategic customers. In this role, you’ll own the end-to-end engagement of high-value accounts (typically $30M+ TCV), driving growth across managed services, ICT, and outsourcing solutions.

You will be responsible for expanding revenue, profitability, and market share by building trusted executive relationships and identifying new opportunities—often worth $50M+ over three years. A key part of your success will come from enabling co-creation with customers through innovation initiatives, proof of concepts, and early adoption of new solutions.

As a senior leader, you’ll act as a market ambassador for Optus’ enterprise capabilities while leading a growing team of account and sales professionals. You’ll collaborate cross-functionally to deliver exceptional customer outcomes, maintain high customer satisfaction, and accelerate growth in complex enterprise environments.

This is an opportunity to shape strategic partnerships, influence product innovation, and play a pivotal role in the continued success of Optus Enterprise’s largest customers.

What You’ll Do

• Own and grow strategic accounts by delivering against revenue, profit, and growth targets while identifying and closing new opportunities across ICT and managed services.
• Build and maintain C-level relationships within key customers, positioning yourself as a trusted advisor and driving long-term partnerships.
• Lead and develop high-performing teams, including Account Managers and broader sales resources, to deliver exceptional customer engagement.
• Drive co-creation and innovation with customers through proof of concepts, early adoption, and contributing to the product development lifecycle.
• Shape and execute account and go-to-market strategies, collaborating with marketing, internal stakeholders, and partners to grow market share.
• Champion customer satisfaction and advocacy, embedding a trusted advisory approach while building strong brand references and anchor tenant opportunities.

What You Bring 

• Extensive experience in strategic sales and account leadership, with 10+ years in IT or telecommunications and at least 5 years operating at Account Director (or equivalent) level.
• Proven success in complex, relationship-based selling, with deep experience managing long-term customer partnerships and developing strategic account plans.
• Demonstrated ability to drive growth and acquisition, consistently delivering revenue outcomes while strengthening customer loyalty in enterprise environments.
• Strong commercial and strategic acumen, with the ability to identify opportunities, shape solutions, and influence outcomes across large, complex organisations.
• Executive-level stakeholder engagement skills, with confidence building trusted relationships across C-suite, IT, and business leaders.
• Relevant tertiary qualification in a business or related discipline, underpinning a solid foundation in commercial and strategic thinking.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible hybrid working arrangements, offering a balanced mix of in-office collaboration and remote work
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity