Associate Director, Fraud Prevention

Date: 19 May 2023

Location: Sydney (Macquarie Park HQ), Australia

Company: Singtel Group



So, why Optus?


At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

In this highly visible and business critical function you will have the responsibility for understanding the drivers and characteristics of customers with low intent to pay Optus for its contracted services and using this knowledge to develop, direct and refine the strategic control environments for the Optus Consumer, Business and Wholesale segments.


Your role is accountable to define the frameworks and standards required that will be deployed by other teams to establish appropriate controls, standards, processes and programs across SingTel Optus and its subsidiaries to minimise loss through non-payment which arises early in customer tenure.


Importantly, you will -


  • Own the organisational understanding of the methods by which fraudulent individuals extract value from Optus; 
  • You will use this information to educate the senior leadership of the organisation to facilitate co-ordinated prevention and mitigation actions as well as guide the roadmap of programs that will deliver significant and sustained loss prevention; & 
  • When required, you may be required to represent GCR on Fraud management matters for Optus both internally and externally!


What makes you a good fit for the role?


  • Minimum of 10 years' leadership experience gained in Credit Risk / Compliance / Fraud / Loss Prevention with a global perspective;
  • Risk management strategy development expertise as gained within a complex Credit and Fraud Risk environment;
  • Strong IT literacy with highly developed written and verbal communication skills;
  • Ability to communicate sophisticated technical and accounting issues at various levels;
  • Capable of representing Optus on fraud related matters;
  • Team driven to achieve results, empower and develop a strong, positive, and effective work culture; &
  • Able to build positive relationships at all levels of business.


Please apply in confidence with your CV and cover letter via the online function today!


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.


Considering the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.


Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:


  • A competitive salary;
  • Discounts on products and services;
  • Ongoing training, mentoring and development opportunities;
  • Up to five days of Volunteer Leave per year; &
  • Blended Ways of Working.


We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.


Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.


Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.





We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.​