Associate Director Transport Reliability Engineering

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Associate Director, Transport Reliability Engineering works closely with cross‑functional business units, divisions and external partners to provide strategic, operational, risk and governance support across Network Engineering initiatives. The role is accountable for end‑to‑end Problem and Change Management, lifecycle governance, business continuity planning, CSRC consulting, and Lab management, while driving proactive initiatives to improve network reliability and availability across allocated domains and services.

Your day to day will consist of

• Contribute to the development and lead the implementation of network assurance strategies, protocols, and best practices to minimise downtime and optimise network operations.
• Investigate, develop, and deploy new features or designs to improve the reliability and availability of existing infrastructure.
• Coach and mentor team members, as required.
• Lead the PIRs for Network Engineering and represent the Division across all problem management related engagements.
• Manage the change advisory board process, qualifications, approvals including seeking appropriate SLT approvals.
• Ensure respective platform owners are tracking to EOL & EOS replacement and compliance to CSRC guidelines.
• Drive education and awareness of effective problem, change and life cycle management.
• Act as a Subject matter Expert for the relevant technology areas.

What makes you perfect for the role

• Bachelor’s degree in Engineering, Computer Science, Electrical Engineering, or related field, with CCNP/CCIE‑level network certification or equivalent experience.
• Over 10 years’ engineering experience in the telecommunications industry with deep expertise in PSTN and telecom networking.
• Proven ability to design and deliver complex engineering solutions, translating strategy into scalable, cost‑effective, low‑risk implementations.
• Strong experience in product design and rollout across fixed and mobile services (Residential, SMB, Business), including Fixed‑Mobile Convergence (FMC).
• Expert knowledge of IP routing, MPLS, QoS, network virtualisation, 4 & 5G Mobile Network Technologies, Voice over IP, SDH transmission, OSS (Network management), Intelligent Network elements, Data Centre switching, Firewall, Perimeter Security, Cyber Security & Automation
• Demonstrated success leading matrixed delivery teams, driving change initiatives, and coaching and mentoring high‑performing teams.
• Strong commercial acumen, project planning skills, customer focus, risk mitigation expertise, and ability to meet regulatory, security, and contractual obligations.

What’s in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity