Change & Release Manager

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

This is a large two-year program to refresh the LAN/WAN/ Wi-Fi platforms onto Aruba technology as well as integrating with the shared common services and Optus management platforms as well as AWS and Zscaler.  All successful candidates will need to be Australian Citizens and be able to be security cleared for the program.

The Change and Release Manager is responsible for overseeing the lifecycle of changes to customer systems, infrastructure, and applications while ensuring that releases are planned, tested, and deployed effectively with minimal disruption to business services.

Ready to reimagine your career at Optus?

• Change Management: Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework. Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.
• Release Management: Work with development, QA, and operations teams to create release schedules, ensuring releases are planned in a way that minimizes risks and disruption.
• Continuous Improvement: Work closely with other ITIL process owners (e.g., Incident, Problem, and Configuration Management) to ensure seamless integration between processes and overall service delivery.
• Governance and Compliance: Ensure that changes and releases comply with internal policies, industry standards, and external regulatory requirements (e.g., ISO, GDPR).
• Change and Release Tools: Manage and configure IT Service Management (ITSM) tool ServiceNow to support the change and release management processes.

It starts with you!

• Proven experience in change and release management, preferably within an ITIL framework.
• Experience with ITSM tools (e.g., ServiceNow, Jira) for change and release tracking and management
• Demonstrated experience in managing changes and releases, including experience with coordinating CAB meetings and managing release schedules.
• You must be an Australian citizen and be eligible for Federal Government security clearance.

The good stuff …

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.