Change Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Change and Release Analyst leads the end‑to‑end lifecycle of changes and releases across Enterprise customer systems and applications. The role ensures changes are assessed, tested, approved, and deployed with minimal impact to business services, following Optus Enterprise and Business (EB) Service Management processes.

Working within an ITIL‑aligned framework, the analyst collaborates with customers, technical teams, business units, and vendors to balance operational stability with ongoing improvement. The role also supports related ITIL functions such as Incident, Problem, Configuration, and Knowledge Management.

What You’ll Do

• Be responsible for the Change Management lifecycle by reviewing, assessing, authorising, and scheduling changes in line with ITIL processes, while coordinating CAB meetings and ensuring risks, impacts, and backout plans are understood and documented.
• Oversee Release Management activities, including planning release schedules, coordinating deployments, maintaining release governance, and ensuring all releases are tested, documented, and communicated effectively.
• Drive continuous improvement by refining change and release processes, analysing performance metrics, conducting post‑implementation reviews, and identifying opportunities to enhance efficiency and reduce service risk.
• Ensure governance and compliance by carrying out change and release policies, maintaining audit-ready documentation, and ensuring all activities align with internal standards, regulatory requirements, and best practices.
• Run specialist tools such as ServiceNow, CI/CD pipelines, automation platforms and the CMDB to support accurate, efficient, and reliable change and release processes.
• Collaborate across ITIL functions and stakeholder groups, partnering with technical teams, business units, vendors, and related ITIL processes (Incident, Problem, Configuration, Knowledge) to ensure seamless service delivery and operational stability.

What You Bring

• Australian Citizen with the ability to obtain (or holding) AGSVA Baseline clearance, ensuring eligibility for secure government environments.
• 3+ years’ experience in Change & Release Management within ITIL‑aligned environments, including hands‑on coordination of CAB meetings and end‑to‑end release scheduling.
• Strong practical understanding of ITIL processes—specifically change, release, and configuration management—supported by an ITIL Foundation Certification.
• Experience working with ITSM tools such as ServiceNow or Jira, handling changes, releases, and configuration data (CMDB).
• Experience within DevOps/Agile teams, including exposure to CI/CD and automated deployment tools and cloud release processes.
• Excellent coordination, communication, and risk‑impact analysis skills, enabling effective stakeholder engagement and the management of multiple concurrent changes in large‑scale enterprise ICT environments highly desirable

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity