Compliance Investigations Executive

Optus is an Australian telecommunications company, providing over 11 million services daily to our customers across mobile, broadband, and digital solutions.

This is an outstanding opportunity to join our team as a Compliance Investigations Executive. You will play a key role in maintaining and improving the quality of our services. Collaborating closely with senior leadership, you will help identify and reduce channel-related risks. Your efforts will ensure we provide seamless experiences to our customers and partners.

What You’ll Do | Your day to day will consist of:

• Independently complete assigned channel-related investigations within established frameworks, including evidence collection, data analysis, and assessment of customer and business impact.
• Conduct root cause analysis to identify control weaknesses, process gaps, and contributing factors, bringing up systemic or material issues to the Senior Manager & Director.
• Prepare clear, accurate, and well-reasoned investigation findings and recommendations for Senior Manager review and endorsement.
• Ensure investigation activities, decisions, and documentation meet governance standards, regulatory obligations, and quality expectations.
• Maintain investigation repositories and governance artefacts to ensure information is accurate, current, and fit for audit, regulatory, and business use.

What You Bring | What makes you perfect for the role?

• Proven experience in compliance, risk management, or a related field within the consumer goods industry.
• Strong analytical expertise paired with the skill to carry out in-depth root cause examinations, including leveraging complex data sets to identify risks & issues.
• Strong communication skills, with the ability to develop clear and concise reports and recommendations.
• Demonstrated ability to collaborate effectively with cross-functional teams and collaborators.

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity