Consultant, P&C SOCI Program

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Consultant, P&C SOCI Program supports the implementation and embedding of Optus’ Security of Critical Infrastructure (SOCI) program, helping establish personnel compliance processes and ensuring alignment with the SOCI Act. The role works with stakeholders to support program delivery, governance, and compliance activities across the business.

As the program transitions into an operations and administration phase, the role will focus on maintaining accurate compliance records, coordinating monitoring and reporting activities, and supporting ongoing regulatory compliance. It plays a key part in ensuring personnel security obligations are met through effective administration, data management, and stakeholder engagement.

WHAT YOU’LL DO

Program Set-Up & Operationalising

• Support SOCI program rollout by assisting with implementation activities, including the identification of critical workers across employee and non-employee populations.
• Coordinate project and compliance processes through maintaining project plans, timelines, process documentation, and supporting overall program delivery.
• Manage critical workforce data by collecting, validating, and maintaining accurate worker and position information to support compliance requirements.
• Drive operational readiness and stakeholder engagement by developing procedures and training materials, supporting system testing , coordinating cross-functional meetings, and tracking implementation actions.

BAU Operations & Administration

• Manage day-to-day SOCI compliance activities, ensuring critical worker and position records remain accurate and up to date.
• Coordinate critical worker lifecycle processes, including onboarding, role changes, offboarding, and background screening requirements.
• Monitor compliance and reporting, preparing dashboards, audits, and escalating compliance risks or data issues as required.
• Provide stakeholder support and continuous improvement, managing enquiries, supporting audits, and enhancing SOCI administration processes.

WHAT MAKES YOU PERFECT FOR THE ROLE? 

• Experience in HR administration, compliance, or operations within a large and complex organisation.
• Strong attention to detail with the ability to manage sensitive data accurately and confidentially.
• Proficiency in HR systems and reporting, including data management, auditing, and compliance monitoring.
• Excellent organisational and communication skills, with the ability to manage priorities and engage stakeholders effectively.
• Knowledge of compliance, privacy, and data governance requirements, with exposure to SOCI or regulatory frameworks is desirable.

WHAT'S IN IT FOR YOU? 

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity