Director, Critical Network Services

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As the Director, Critical Network Services at Optus, you will be at the forefront of designing, delivering, and managing foundational network service platforms. This pivotal role ensures the reliability, security, and scalability of the platforms that underpin broadband, enterprise, and mobile service delivery, supporting seamless connectivity and operational excellence. You will lead a multidisciplinary team of engineers and specialists, driving platform modernisation, automation, and observability initiatives. Your strategic vision and technical expertise will build the future of our critical network services, ensuring compliance and delivering outstanding customer experiences.

What You’ll Do 

• Contribute to and complete the strategic roadmap for critical network services.
• Lead transformation efforts, including platform modernisation, automation, and resilience uplift.
• Coordinate the performance, reliability, and security of critical network service platforms.
• Drive automation, observability, and proactive fault management across platforms.
• Lead incident response, root cause analysis, and continuous improvement for service-impacting events.
• Manage vendor relationships for hardware, software, and service delivery.
• Ensure compliance with regulatory requirements, industry standards, and internal security policies.
• Assess new technologies and frameworks for their suitability in critical network services.

What You Bring 

• Bachelor’s degree or equivalent experience in engineering - Computer Science, Electrical Engineering, or related field.
• 12+ years in network/platform engineering, 5+ years in leadership roles.
• Deep expertise in AAA (RADIUS, TACACS+), DHCP, provisioning, access control, and authentication/authorisation platforms.
• Advanced Linux server administration and experience with virtualisation and containerisation.
• Hands-on experience with relational and NoSQL databases and implementation of monitoring tools.
• Strong knowledge of platform and network security guidelines and regulatory compliance.
• Proven track record in coaching and mentoring team members and managing team performance.

What’s in it for you?

• Competitive remuneration and colleague discounts!
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials.
• Build meaningful connections through colleague-led networks and diversity initiatives.
• Free access to counselling and support services, 24/7.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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