Director Customer Solutions & Delivery

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The role is responsible for the governance and end-to-end management of transport delivery services contracts across Fixed & Mobile Access networks, Enterprise and Optus Wholesale customers and Security networks. This also includes improving the productivity of Service Delivery & Fulfilment by implementing initiatives to reduce complexity and cost as well as increase efficiency of operations.

What You’ll Do

• Lead presales engagements for strategic Wholesale and Enterprise accounts, serving as the senior technical authority throughout the sales cycle.
• Construct robust commercial cases for proposed solutions, incorporating capital expenditure, operational expenditure, margin analysis, and return on investment projections.
• Transform client business issues into distinctive services engineering approaches that correspond with commercial aims.
• Champion a customer-first delivery culture within the Transport & Security team, embedding accountability for external outcomes alongside internal network objectives.
• Develop and deliver executive-level presales presentations that articulate solution value and competitive differentiation.
• Govern network deployment programs through robust frameworks covering change control, achievement tracking, AOP prioritisation, acceptance testing, and handover to assurance.
• Manage CAPEX and OPEX budgets, financial and inventory forecasting, and drive cost reduction initiatives across the transport network.
• Procure, govern, and performance-manage a multi-vendor supplier base nationally, ensuring compliance with WHS, quality, financial, and delivery benchmarks.
• Drive continuous improvement and digitalisation across AI, ML, and RPA, and lead E2E onboarding of new technologies across all Optus network domains.

What makes you perfect for the role?

• Experience in a Consulting position, preparing business cases & providing engineering solutions to Customers.
• Presales leadership, deal structuring & solution shaping, bringing insights and learnings from previous industry experience and develop and drive large-scale deployment programs.

• Proven expertise in technical networks, security delivery capability, and program management.
• Outstanding interpersonal and leadership skills with the ability to lead a high-performing team.
• Demonstrated experience in managing partners, vendors, and collaborators effectively.
• Strong capabilities in constructing financial and technical arguments and presenting them at an executive level.
• Ability to convert complex customer requirements into clear services engineering solutions.
• Experience in driving network simplification and operational model simplification across strategic programs.
• Outstanding communication, negotiation, and performance management skills.

What’s in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

 If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity