Fraud Risk Assessment Team Leader

Date: 11 May 2024

Location: Macquarie Park, Australia

Company: Singtel Group

It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

The FRAT Team Leader will co-ordinate the response and remediation of fraud risk matters impacting Optus, along with promoting and identifying areas where there are gaps to mitigate fraud for our customers.

In this role you will manage a team and handle the delivery of various projects and initiatives in support of the fraud risk and Group Credit Risk business plan and will work with the Fraud Manager to craft proactive programs and processes that deliver reductions in the incidence and magnitude of fraud risk.

Your day in the life at Optus

  • Lead a team of Fraud Risk Analysts to handle fraud operations key tasks.
  • Be the key POC for any critical issue into the team related to fraud risk assessment.
  • Provide each team member with clear objectives for personal performance, supported by regular and constructive feedback.
  • Provide ongoing advice and support, mentoring and training for team members with a view to all individuals achieving role proficiency.
  • Working with the FRAT team to increase fraud detection rates and ensure quality is maintained.
  • Manipulate large data sets and develop reporting based on requirements that report on fraud trends.

Your skills to pay the bills,

  • Leadership experience, preferably in credit risk / compliance or Fraud risk management or related management fields.
  • High level analytical skills including considerable experience in sophisticated MS Excel including data matching, pivot tables and macro development.
  • Proven experience and ability to apply risk methodologies, with an emphasis on fraud risk assessments, in a corporate environment.
  • Proven innovative problem-solving skills, critical analysis of sophisticated issues, and formulation of business solutions.

Perks we love at Optus,

  • Competitive salary and performance incentives
  • Discounts to Optus products and services, and to over 400 retailers Australia-wide
  • Training, mentoring and development opportunities (ask us about OptusU!)
  • Up to five days of Volunteer Leave per year
  • A “connected” day for you to use to connect to something you are passionate about
  • Hybrid ways of working
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit