Manager - Carriage Fulfilment

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus Enterprise in a pivotal leadership role overseeing end-to-end delivery of complex Fixed Voice, Data & IP projects. As Manager – Carriage Fulfilment, you will lead a high-performing team and oversee a portfolio of medium to large projects, ensuring successful, on-time delivery while enhancing customer experience and accelerating revenue outcomes.

Reporting to the Director – Service Fulfilment, you will play a key role in shaping delivery strategy, optimising provisioning processes, and driving continuous improvement across the Carriage Fulfilment function. You’ll partner with senior stakeholders across Sales, PMO, Network Provisioning and Delivery to ensure seamless execution, strong governance, and aligned business outcomes.

This role is ideal for a strategic and people-focused leader with strong program management expertise and deep understanding of telecommunications networks. You will bring a passion for operational excellence, the ability to influence at all levels, and a track record of improving efficiency, reducing cost-to-serve, and delivering exceptional customer outcomes.

What You’ll Do

• Lead end-to-end delivery of multiple Fixed Voice, Data & IP projects, from solution design through to customer handover
• Manage and prioritise a portfolio of Carriage projects to ensure on-time, first-time delivery and early revenue realisation
• Identify, escalate and resolve risks and issues, driving effective mitigation strategies across programs
• Build and maintain strong relationships with key stakeholders across Sales, PMO, Network Provisioning and Delivery
• Drive continuous improvement initiatives to optimise provisioning processes, reduce cost-to-serve and enhance efficiency
• Lead and develop a high-performing team, ensuring strong governance, clear accountability and exceptional customer outcomes

What You Bring

• Tertiary qualification in project/program management or extensive experience managing large-scale operations and complex project portfolios
• Proven track record delivering multiple concurrent projects with budgets exceeding $5M, achieving strong business and customer outcomes
• Strong leadership capability with experience motivating and managing cross-functional, multi-disciplinary teams
• Expertise in project, program, and change management methodologies (e.g. PRINCE2, Agile, Lean Six Sigma, Prosci/ADKAR)
• Excellent stakeholder engagement and communication skills, with the ability to influence at all levels including executive leadership
• Analytical and forward-thinking mindset, with demonstrated ability to drive continuous improvement, optimise processes, and deliver measurable efficiencies

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity