Mobile Transition Support Administrator

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as a Mobile Transition Support Administrator, where you’ll play a critical role in delivering seamless transitions of customer mobile services onto the Optus network. This position supports Mobile Transition Leads and collaborates with internal teams, vendors, and customers to ensure efficient, accurate, and timely delivery. If you thrive in a fast-paced environment and have exceptional coordination and customer service skills, this role is for you.


 
Your day to day will consist of 

• Coordinate logistics for SIM card labelling, packaging, and distribution.
• Liaise with Sales, Account teams, customers, and vendors throughout the transition lifecycle.
• Manage administrative tasks, documentation, and reference materials for active orders.
• Support data collection activities including SMS/call campaigns and exception reporting.
• Handle customer inquiries, troubleshoot issues, and execute test calls.
• Oversee incoming customer calls and manage work order allocation to Transition Leads
  
   

What makes you perfect for the role? 

• Broad experience in large operations or project management roles.
• Strong knowledge of Telco mobile data and voice products troubleshooting issues
• At least 2 years' experience working with mobile services
• Experience with using Microsoft Excel
• Proven ability in change management and project coordination.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet tight deadlines.
• Customer-centric mindset with strong problem-solving skills.
• Desirable: ITIL, Lean Six Sigma, Agile certifications and Telco industry experience 
  
  
  

The good stuff…. | What’s in it for you? 

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. 
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. 
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. 
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. 
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. 
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). 
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. 

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. 

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity