Order Manager

It starts with YES!

Optus actively forges ahead by defining its own future with technology, innovation, and investment, embodying a challenger brand.

This will be a two year fixed term contract assigment.

Your day in the life of an Order Manager at Optus

• Lead all aspects of ensuring positive customer onboarding
• Proactively address potential delays and provide regular updates to customers, ensuring a smooth transition that fosters future business with Optus
• Establish and maintain positive relationships with internal and external collaborators to ensure flawless service delivery
• Apply your technical expertise in complex voice, data, and IP services to manage orders effectively
• Coordinate and successfully implement change activities across deployed networks and solutions, ensuring minimal disruption.

Your skills to pay the bills

• Strong technical expertise, including knowledge of Optus’ products, systems, and service delivery methods
• Excellent customer service, communication, and negotiation skills
• Self-managed, with the ability to plan and prioritise workload 
• Proactively ensuring timely delivery of orders
• Ability to build and maintain positive relationships with internal and external collaborators.
• Proven ability to identify areas for continuous improvement within processes and systems.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver.
• All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’.
• Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn an MBA micro-credential via OptusU (University)!
• Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.