Policy Control and Data Core Senior Technical Specialist

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The Policy Control, VAS, Voice and Data Core Technical Specialist plays a key role in maintaining the performance and availability of the Optus Network, ensuring a strong customer experience. This is achieved by directly managing operational processes and coordinating suppliers to support service assurance, including change, incident, and problem management. The role operates within a Tier 2 Network Operations team, providing 24/7 support from the Optus Network Operations Centre in Sydney's Macquarie Park.

This specialist also works closely with suppliers and engineering teams to support new network solutions, strategy rollouts, and ongoing process improvements. In addition to providing expert technical support, they guide less experienced team members and ensure the smooth implementation and ongoing reliability of the network.

• Location: 100% on site at Macquarie Park, Sydney
• Work Pattern: Rotating shift roster, including morning, afternoon and night

Ready to reimagine your career at Optus?

• Rapidly resolve complex faults beyond the Managed Service’s scope, manage escalations for critical incidents, and ensure minimal impact on customer experience.
• Lead root cause analysis and permanent fixes through structured problem management, working with suppliers to drive continuous service and network performance improvements.
• Contribute to network expansion and upgrades, recommend design changes to improve reliability, and support the introduction of new technologies and services.
• Ensure all planned hardware/software deployments align with quality standards, represent Optus at Change Advisory Board meetings, and oversee security access approvals for support partners.
• Analyse and report on key performance indicators and service levels, identify performance gaps, and collaborate with partners to implement improvements.
• Support automation initiatives across assurance processes, refine event and alarm management, and contribute to the tools strategy to improve operational outcomes.

It starts with you!

• Deep technical expertise in Mobile Packet and Policy Control (4G and 5G), with deep knowledge of CCS7, diameter, HTTP/2, and SIGTRAN signalling standards.
• Demonstrable experience in service operations within telecommunications, including hands-on network support and troubleshooting.
• Demonstrated ability to manage technology vendors and successfully deliver complex projects on time and within budget.
• Confident in communicating technical concepts, presenting recommendations, and responding effectively to management feedback.
• Proactive problem-solver who takes ownership of issues, investigates root causes, and drives practical, timely solutions.
• Recognised Subject Matter Expert with strong partner engagement skills and a collaborative, relationship-building approach.

The good stuff …

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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