Prepaid Product Operations Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join our Prepaid team as the operational backbone that keeps one of Optus’ most complex, high‑volume product portfolios running safely, smoothly, and compliantly. As the Prepaid Product Operations Manager, you’ll own the operational stability, readiness, compliance, and resilience of our entire Prepaid ecosystem—ensuring every customer activation, recharge, voucher, payment, and system interaction works exactly as it should.

This is a high‑visibility role where you’ll partner across Product, Technology, Cyber, Digital, Customer Care, Finance, Legal, Regulatory and external vendors to mitigate operational risk, manage incidents, land product changes safely, and maintain full compliance with mandatory and regulatory obligations.

What You’ll Do

• Safeguard the operational integrity and stability of the Prepaid product—systems, processes, journeys, and provisioning flows.   
• Lead incident triage, root‑cause analysis, escalation and cross‑functional issue resolution.   
• Ensure operational readiness for all product changes, new features, offers and system releases, landing Prepaid launches accurately and safely.  
• Validate operational feasibility of product requirements and manage impacts across IT, Digital, Cyber, Ops and vendors.   
• Support and deliver key programs such as Donate Your Data, VMS, Enterprise Payments and plan simplification.   
• Lead execution of all mandatory obligations, TCP compliance, customer communications, financial controls, legal updates and audit requirements.  
• Identify operational risks, implement preventative controls and uplift resilience end‑to‑end.   
• Own the full Voucher Provisioning System—stability, availability, vendor management, financial reporting, stock levels, SLAs and BCP.  

What makes you perfect

• 5+ years in telecom product operations, service operations, IT delivery or platform operations.   
• Strong understanding of prepaid lifecycle systems (activation, recharge, provisioning, billing/charging, voucher systems).   
• Experience managing incidents, outages or critical operational events.  
• Excellent stakeholder management across IT, Cyber, Legal, Ops and external vendors.   
• Strong triage, problem‑solving and structured operational decision‑making.  
• High attention to detail with strong governance and compliance discipline.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.