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Product Solution Designer

Date: 17-Jun-2022

Location: Macquarie Park, Australia

Company: Singtel Group


Position Summary


The primary role of the Product Solution Designer is to take marketing/business requirements and translate them into cost effective technical, functional, and operational design specifications (with cost and schedule associated) and work/negotiate with Vendor to deliver the solutions all the way through into post go-live.

This role reports into the Solution Designer Lead and will be responsible for new development and enhancements to products within the respective domain, ensuring their end-to-end operability in accordance with SingTel/Optus IT’s strategic standards with essential quality in place via proper deliverables, review & acceptance testing.

Key Responsibilities


  • Platform, Development & Domain Framework
  • High Level Impact Assessment on Business initiatives
  • Requirement gathering and converting them into IT solution.
  • Deliver projects on time on budget for a wide range of business unit’s
  • Measures:
    • Contribute to End Customer User Experience Scores
    • Enable bottom line revenue for business units via new technology implementation
  • Improve Internal Customer Satisfaction Scores
  • Reduction of operating costs for the business.
  • Program / Project Delivery
  • Provide product & application solutions, as well as design for changes within the IT domain to agreed timelines and budget
  • Deliver exceptional customer experience to Optus Customers via the platform and its enhancements, Contribute to the Customer Experience, Revenue and Acquisition Targets.
  • Work with all levels of Business units in understanding business problems and initiatives
  • Perform consultancy and advise of solution options for Business problems.
  • Work closely with different technical groups and SME’s to fulfil e2e solution objective
  • Engage vendors (local and offshore), negotiating solution costs and ensuring quality control over their deliverables
  • Strong presentation skills to senior management and Business units
  • Select likely products and components to fill solution requirements
  • Negotiate with the stakeholders to achieve optimum solution from architecture, overall quality, and delivery timelines perspective.
  • Ensure solutions conform to the strategic domain roadmap and adhere to the standards set by the Solution Review Board and Enterprise architects
  • Ability to influence others and drive decisions in a highly dynamic and customer focused environment.
  • Work autonomously



Experience and Qualifications




  •  Degree in computer / IT field and/or minimum 4+ year’s equivalent industry experience.
  • Telecommunications/ Internet/ eCommerce experience
  • Practical experience in 4 or more areas:

o    Mobile products

o    Telephony products

o    Product & Knowledge Portal

o    Order provisioning

o    Online & offline rating

o    Billing & invoicing

•           Experience in project delivery 

•           Business requirements analysis and capture

•           product development and product lifecycle processes

•           Product modelling

•           Experienced in a technical area in the following:

oDatabase Query (PL/SQL; my SQL; MS SQL)

oAmdocs Billing system (MEC,EPC, RLC,OMS)

•           Experiencing in managing vendors

•           Ability to work under pressure and manage numerous tasks

•           Demonstrated experience presenting and communication to senior stakeholders

•           Ability to solve problems quickly and creatively and communicate relevant stakeholders

•           Attention to detail

•           Flexibility to handle changing priorities

•           Proven record of continuous improvement


Optus is a place where we let you do you.  We offer all kinds of benefits, such as:

Work collaboratively in an open, agile environment with flexible working hours and location

Discounts with over 400 companies Australia wide (Technology, Retail, Home, Fashion and more!)

Mobile & Internet discounts, Novated Car Leasing, and other financial benefits

Onsite facilities at Macquarie Park such as a Gym, GP, Mini-Mart, Cafes

Private bus service to and from Campus to Epping and Wynyard stations

Flexible work arrangements with a hybrid working location model.