Project Manager

• Business Unit: Enterprise and Business
• Reporting to: Hassan Safavi, Senior Program Manager
• Location: OCS
• Talent Acquisition Partner: Sam McArthur via sam.magennis@optus.com.au

Why Optus?

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that’s where we come in…. “the amazing people” part!

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

This role is for a fixed term contract for a maximum of 2 years.

Project Manager is a critical role at Optus, responsible for leading the end-to-end project delivery ensuring a seamless and positive experience for our Enterprise and Business customers. This includes overseeing the timely and efficient provisioning and modification of complex voice, data, and IP services.

Your day to day will consist of...

• Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders, ensuring their needs are met and expectations are exceeded throughout the service lifecycle.
• Order Management: Manage the end-to-end provisioning process for complex voice, data, and IP services, ensuring timely delivery and resolution of any delays.
• Stakeholder Management: Lead cross-functional teams, facilitating seamless communication and coordination between internal and external stakeholders to ensure a unified approach to service delivery.
• Communication: Provide regular progress reports and communication for internal and external customers, keeping them informed of order progress, service configuration, key milestones, and any provisioning challenges.
• Technical Expertise: Leverage in-depth product and system knowledge to optimize service delivery, address complex technical issues, and drive innovation.

What makes you perfect for the role?

• Bachelor's degree in a relevant field (e.g., Telecommunications, Business Administration, IT) or equivalent work experience
• Demonstrated experience as a Project Manager within Telecommunications
• Experience working with Helix and order management systems.
• Problem-solving and analytical skills, with the ability to identify and resolve issues effectively
• Solid understanding of telecommunications products and services, including data, voice, and networking concepts.

Optus is a place where we let you do you. We offer a range of benefits including:

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

The Optus Talent Acquisition team are taking a break for the holiday period from 23rd December 2024 to 3 January 2025. Rest assured, your application will be reviewed and you will receive an outcome and update upon the team's return.