Project Manager

• Job Title: Project Manager
• JRN: 173919 
• Business Unit: EB
• Reporting to: Hassan Safavi 
• Location: OCS
• Talent Acquisition Partner: Anika Chauhan

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Fixed Term Project Manager at Optus is responsible for delivering a seamless onboarding experience for Enterprise and Business customers by managing the end-to-end provisioning of complex voice, data, and IP services. Acting as the primary point of contact, this role oversees all stages of service delivery - from initial order through to activation and ongoing changes, ensuring timely execution and high customer satisfaction.

The Project Manager collaborates closely with internal teams and external stakeholders to manage order complexity, mitigate risks, and resolve potential delays. By providing clear, consistent communication and leveraging technical expertise, they ensure smooth service delivery and minimal disruption to customer operations. This role also focuses on building strong customer relationships, driving continuous improvement, and supporting future growth opportunities for Optus.

What You’ll Do 

• Manage the end-to-end delivery of complex voice, data, and IP service orders, ensuring timely provisioning and high-quality outcomes that meet customer expectations.
• Act as the primary customer contact and escalation point, proactively resolving issues, managing risks, and maintaining clear, consistent communication throughout service delivery.
• Coordinate change management activities (moves, adds, changes) across customer networks, working with internal teams and vendors to ensure minimal disruption and adherence to SLAs.
• Build and maintain strong relationships with customers and stakeholders, acting as a trusted advisor to support successful onboarding, transitions, and ongoing service improvements.
• Utilise order management systems and reporting tools to track progress, identify bottlenecks, and drive efficient, data-informed decisions that improve delivery performance.
• Identify and implement continuous improvement opportunities across processes, systems, and service delivery to enhance customer experience, reduce delays, and increase operational efficiency.

What You Bring 

• Relevant qualifications or equivalent experience in telecommunications, IT, or business, with 5+ years’ experience in customer-focused telecom environments and proven project/order management capability.
• Strong knowledge of telecommunications products and technologies (voice, data, IP, networking) with hands-on experience managing complex provisioning, transitions, and MAC activities.
• Experience using order management systems (e.g., Helix) and Microsoft Office tools to track, report, and manage service delivery effectively.
• Excellent communication and stakeholder management skills, with the ability to build rapport, influence outcomes, and provide clear updates to customers and internal teams.
• Strong problem-solving, organisational, and decision-making abilities, with a track record of managing competing priorities and delivering results in fast-paced environments.
• Collaborative and adaptable approach, demonstrating accountability, teamwork, and a commitment to continuous improvement and knowledge sharing.

The good stuff…. 

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity