Sales Support Specialist

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This role provides end-to-end operational and analytical support to ensure smooth deal execution, routing management, and commercial performance across international voice services. They will drive timely issue resolution and enable revenue and margin growth in the international voice wholesale space through focused commercial operations.

What You’ll Do

• Execute and manage daily routing changes, ensuring all updates align with commercial objectives and international traffic requirements.
• Support end‑to‑end deal management by preparing pricing inputs, entering Volume Commitments (VCs) and Transit Swaps into IVMS, and coordinating agreement execution and compliance.
• Upload, verify, and maintain incoming and outgoing rate sheets with full accuracy, monitoring margins and identifying anomalies or underperformance.
• Investigate and action fraud alerts, traffic anomalies, or quality issues, coordinating timely resolution with internal teams and international partners.
• Identify route discrepancies, rate/code mismatches, and provide meaningful commercial insights to support commercial and operational decisions.
• Assist with operational rollout of new commercial agreements and product changes, including establishing new connections, increasing capacity, or setting up dedicated trunks.

What You Bring

• Experience in wholesale voice or telecom operations, including carrier relations, interconnects, LCR management, and adherence to CLI/ANI standards.
• Hands‑on capability with IVMS or similar voice management systems for deal inputs, routing updates, and reporting.
• Strong analytical skills across pricing, margins, and rate sheets, supported by advanced Excel (e.g., pivots) and familiarity with BI tools such as Tableau.
• Working knowledge of voice QoS KPIs (ASR, ACD) and the ability to support traffic and route optimisation decisions.
• Awareness of telco fraud and risk (e.g., IRSF, Wangiri) with experience coordinating incident responses with internal and external partners.
• Solid contract administration skills and the ability to communicate clearly, prioritise effectively, and manage multiple tasks under time pressure.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity