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Senior Data Analyst

Date: 13-Jan-2022

Location: Macquarie Park, Australia

Company: Singtel Group


About Us

At Optus, we are striving to become Australia’s most loved everyday brand with lasting customer relationships and truly believe digital is one of the keys to unlocking our vision. 


The Analytics Team at Optus are leaders in driving value out of data. We enable stakeholders to make informed, data based decisions to build connections with our customers, deliver digitally engaging experiences, improve business processes and explore new innovation opportunities while maintaining the highest data privacy standards. It's our collaborative culture that’s focused on growth and development with an entrepreneurial spirit that makes us unique. We love helping data tell a story and unlocking the value of data to help make better decisions for our business and our customers. Every day presents a new opportunity to create rich insights, learn new skills and work across the organisation to do good things with data for our customers.


About the Role

The Senior Data Analyst is a critical within Analytics providing guidance, recommendations and insights to the business. Positioned within the Customer Value Analytics chapter this role using a proactive approach to demonstrate the value of analytics and how it can be applied to business decisions which improve customer outcomes, achieve targets and explore growth opportunities. You will be a strong proactive contributor to the analytics strategy, capability and delivery of insight and analytics programs of work required by the specific business unit/s and will work day to day within a cross-functional team to leverage their combined skills to deliver the best outcome.


Key responsibilities include:

  • Proactively engage and collaborate with key Business Unit/s stakeholders to understand the key business problems to be solved
  • Influence stakeholders through effective storytelling and relationship management to ensure data is a key enabler of decisions
  • Translation of business challenges into analysis plans needed to address these across the areas of business analysis, customer insights and advanced analytics.
  • Mentoring Data Analysts, in querying customer data, performing analyses, and presenting findings in a clear and understandable language;
  • Performing complex data, statistical and commercial analysis to understand how customer behaviour, product changes and market dynamics impact the Consumer business
  • Consolidating information and data from across the Insights team to present a holistic view of customer behaviour and market trends including Research, Data Scientists, Commercial, External Market Analysis and Marketing effectiveness
  • Developing recommendations with a clearly articulated, structured argument and deliver findings and recommendation back to the senior stakeholders
  • Contributing to the overall team delivery of business insights and recommendations and trading performance
  • Proactively innovate with the use of data and analytics to identify opportunities to growth and engage our customers
  • Collaborate with the cross-functional team to deliver the best outcomes for business and customers
  • Effectively and autonomously manage workload to deliver to business deadlines and priority; help others to do the same with the team
  • The effective interpretation of business trends, customer behaviours and market dynamics are critical to the success of the company


About You

We are looking for the following skills, experience and attributes;

  • Exposure to a variety of Marketing, Sales and/or Commercial functions in large organisation
  • People leadership
  • Internal consulting experience as part of a centre of excellence
  • Complex stakeholder management to achieve alignment around a common set of goals and influence business outcomes
  • Advanced SQL coding skills a must; 2nd language (Python/R preferred)
  • Strong understanding of data warehouse structure and data extraction
  • Working in Hybrid or Cloud environments
  • Proven ability to work through complex issues to reach an outcome
  • Demonstrated ability to interpret business relevant results from analysis and apply to impact outcomes
  • Exposure to advanced analytics methods and application to business use
  • Tertiary qualifications in a quantitative field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics)
  • Telecommunications or Financial Services experience preferred


Does this sound like you ?


Able to work independently and multitask several different activities

An expert at managing critical deadlines in a high-pressure environment.

If the answers are YES we look forward to hearing from you !