Senior Director, Billing Credit Management and Optimisation

It starts with YES! At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

This leadership role is responsible for the Billing & Credit management & optimisation function including accountability for credit & fraud risk strategy, driving optimised processes and strategy development for all of Billing & credit. Billing & credit manage Billing , credit, collections and payments across the Optus enterprise.

As part of this high performing Billing & Credit team you will live their Vision. Supporting Optus to sell more and keep more customers.

The Senior Director of Billing Credit Management & Optimisation is accountable for the key roadmap for Billing, Collections & credit and management of the support functions of the wider team. Setting the strategy to optimise & simplify  outcomes across Fraud, Identity, Credit, Collections and Billing. Aligning them with the business and key business partners, then delivering the transformation required across the business unit. This opportunity is Sydney based out of our Macquarie Park Campus and is a permanent role.

Your day in the life as a Senior Director at Optus

• Design proactive programs and processes that deliver reductions in the incidence and magnitude of credit, Identity and fraud risk. These will include, but not be limited to, methodologies and processes to prevent and detect fraud, a framework for the risk assessments of products, services and processes, fraud risk awareness programs and the dissemination of actionable intelligence. Ownership of the Credit, ID & fraud policy is also a key accountability.
• Represent Billing & Credit on Credit, Billing and Fraud management matters for Optus both internally and externally with relevant business units.
• Deliver successful data strategy for Billing & Credit that aligns to Optus’s overall data strategy, that involves full migration onto the enterprise data platform that supports single source of truth reporting and analysis.
• Management of the Risk & compliance, Credit & fraud decisioning , fraud prevention, Credit systems  and optimisation functions
• Management of resources across all B&C projects with the wider business – including larger business model change programs and programs to improve processes for our customers, .

Your Skills & Experience

• A wealth of leadership and industry experience in credit risk / compliance, billing and fraud risk management or related management fields.
• Credit and fraud systems experience complimented by the ability to communicate sophisticated technical and accounting issues at various levels.
• Strong practical experience in the application and commercial utilisation of data science along with validated transformation and process improvement experience.
• An executive level leader with large scale billing and operations management, on shore and offshore experience and a passion for creating change.

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit.
• Inclusive paid parental leave, up to 14 weeks for the primary care giver.
• Executive level Remuneration, including STI & LTI benefits.
• Executive Leadership Development, including MBA level qualifications, mentoring and coaching.

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes! #LI-LW1

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact, and we'll be in touch. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.