Senior Director - Consumer Controls & Risk

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join us as Senior Director for Consumer Controls & Risk.

You will lead the development and ongoing improvement of the first line of defence within the Consumer division. In this pivotal senior leadership role, you will shape and drive risk strategy, strengthen operational resilience, and build a mature, forward‑looking risk culture. Collaborating with Consumer leaders, technology teams, and core assurance groups, you will invent fit-for-purpose controls. You will improve compliance capability and support the division in meeting its strategic objectives safely, sustainably, and according to regulatory expectations.

What You’ll Do

• Owning the Consumer division’s end‑to‑end risk and controls agenda, ensuring alignment with enterprise frameworks and regulatory obligations.
• Leading all aspects of the identification, assessment, documentation, and ongoing management of operational risks, including maintaining robust, audit‑ready risk registers.
• Crafting, implementing, and embedding effective controls across Consumer processes, driving continuous improvement and operational resilience.
• Providing clear, insightful reporting and advice to senior leadership, governance forums and regulators to support confident, risk‑aware decision‑making.
• Building, mentoring, and empowering a high‑performing team across Risk & Compliance and Channel Controls, fostering a culture of integrity, accountability, and excellence.

What You Bring

• Extensive experience leading operational risk, compliance and controls functions within large, sophisticated environments—ideally within telecommunications or a similarly regulated industry.
• Proven capability in crafting and uplifting risk and controls frameworks, with strong analytical, problem‑solving and critical thinking skills.
• Outstanding leadership skills, with a track record of developing high‑performing teams and driving a strong risk culture across diverse collaborator groups.
• Sophisticated influencing and collaborator leadership skills, including partnering with C‑suite executives, technology leaders and central assurance teams.
• Deep knowledge of regulatory requirements, industry standard methodologies, and proactive approaches to risk identification, assurance, and continuous improvement.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity