Senior Engineer (Cisco UC Engineer)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

The Optus Enterprise Business delivers high level technical support and post sales services to clients, including the design, implementation, support, and resolution of complex solutions across networking, IP telephony, security, systems, storage, and wireless technologies.

The Senior Engineer leads end to end solution design and implementation, provides technical scoping and presales support, mentors mid to junior engineers, and contributes consultancy and policy guidance to ensure robust, consistent delivery of Optus Business network and IP telephony solutions.

What you’ll be doing

• Conduct system analysis, technical design, implementation, testing, and maintenance of customer solutions across networks, IP telephony, security, systems, storage, and wireless technologies, providing technical leadership throughout delivery.
• Work closely with project managers and customers to set and manage expectations, deliver excellent customer service, resolve complex technical issues, and ensure services are delivered on time and to agreed specifications.
• Partner with Pre‑Sales Solution Architects to ensure accurate technical scoping, effort estimation, and pricing for solutions, including input into RFPs and proposals.
• Support successful and profitable project outcomes by managing scope, identifying risks or overruns early, meeting utilisation and service call closure targets, and contributing to team billable performance.
• Ensure adherence to Optus Business quality standards, project management processes, security requirements, and professional contribution standards, including accurate time recording and reporting.
• Maintain and grow technical capability through certifications and training, share best practice and lessons learned across engineering teams, and stay current with vendor and industry developments.
• Actively collaborate with peers, participate in team forums, and mentor mid‑to‑junior engineers to uplift capability and support national engineering outcomes.

Required capabilities for the role?

• Cisco Webex DI
• Cisco Webex
• Cisco Call Manager On Prem solutions
• Cisco CUBE
• Cisco Unity Connection / IM&P

Additional capabilities for the role?

• Cisco UCCE
• Cisco Webex CC

What makes you perfect for the role?

• Minimum of 8 years’ relevant technical experience with appropriate vendor certifications, including lead‑engineer experience in technical pre‑sales and customer solution delivery.
• Strong hands‑on experience in the design, implementation, support, and fault diagnosis of medium to large‑scale networking, IP telephony, systems, storage, wireless, and security solutions, with a solid understanding of underlying hardware technologies.
• Proven ability to build and maintain strong customer relationships at all levels, conduct effective discovery of business requirements, and translate these into value‑driven technical solutions.
• Excellent verbal and written communication skills, professional approach to clients and colleagues, and the ability to represent the organisation effectively during on‑site engagements.
• High‑level problem‑solving and analytical capability, strong influencing and interpersonal skills, and sound commercial awareness to support successful project outcomes.
• Highly customer‑focused, results‑oriented, and resilient under pressure, with strong initiative, flexibility, teamwork, and the ability to work autonomously, reprioritise effectively, and persist through complex delivery challenges.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.