Senior Network Engineer

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Optus Business provides a high level of technical support and post-sales delivery services to clients – this involves design, implementation, support and resolution to complex problems relating to network, IP Telephony, security, systems, storage and wireless solutions. The Senior Engineer will provide comprehensive design, solution build/ implementation, scoping and technical support to the sales team as well as assisting and complementing the mid to junior level engineers in a mentoring as well as technical capacity.

This role also encompasses a consultancy and policy components relating to OB network technologies and IP telephony solutions.

What You will Do

•  Deliver end-to-end systems and network engineering solutions, including analysis, design, implementation, testing and ongoing   maintenance.
•  Provide technical leadership during project delivery, ensuring smooth migrations and high-quality execution.
•  Collaborate closely with implementation teams, project managers and customers to align designs, scope and expectations.
•  Manage and resolve complex technical issues, offering high-level support and maintaining strong customer relationships.
•  Maintain rigorous communication standards, ensuring accurate reporting, timely updates and exceptional customer service.
•  Adhere to organisational quality, project management and utilisation standards, including timely administration such as timesheets and   service call closure.
•  Contribute to pre-sales activities through accurate scoping, solution review and effort estimation.
•  Continuously develop technical capability through certifications, knowledge sharing and participation in training and vendor sessions.

What makes you perfect for the role?

•  Strong professional conduct with excellent verbal and written communication skills.
•  Advanced customer‑relationship capability, building credibility quickly and maintaining trust throughout projects.
•  High‑level analytical, problem‑solving and fault‑diagnosis expertise across complex technical environments.
•  Technical proficiency in designing, implementing and supporting systems for both large and small customer environments.
•  Strong interpersonal and influencing skills, working effectively on‑site as part of senior project teams.
•  Proven discovery skills, able to identify business requirements and map effective technical solutions.
•  Ability to work under pressure, manage competing priorities and maintain high standards of quality.
• Solid commercial acumen and general understanding of hardware technologies.

What’s in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity