Senior Product Manager, AI

Senior Product Manager, AI

Optus & AI  
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.  

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.   

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.   

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.    

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.   
  
Emerging AI

Within the AI Tribe, Emerging AI is a newly formed team with the purpose of accelerating the application and scaled adoption of AI across our Networks, IT and Security, Enterprise and Business, and to Empower our Employees.

We’re looking for a Senior Product Manager to join our Employee Portfolio and help shape the future of work at Optus. We’re on a mission to empower people across the business with advanced AI tools that make work simpler, more efficient, and more rewarding. As a Senior Product Manager, you’ll play a critical role in identifying opportunities, developing AI-driven solutions, and driving adoption across the organisation.

Your day to day will consist of...   

• Defining and owning product strategy: Identify key AI opportunities that enhance productivity and effectiveness across different business areas.

• Leading cross-functional teams: Work closely with engineers, data scientists, designers, and business stakeholders to develop and scale AI-powered products.

• Leading experiments and validation: Design and run pilots, measure impact, and iterate on solutions based on data and feedback.

• Managing the product lifecycle: From idea-to-launch, ensuring AI-powered products deliver measurable business impact.

• Driving AI adoption: Develop strategies to help teams embrace AI tools, ensuring they integrate seamlessly into workflows.

• Staying ahead of the curve:  Keep up with the latest in AI and emerging technologies, identifying ways to apply them in meaningful ways.

What makes you perfect for the role?   

• Proven experience in product management: You’ve built and launched successful products, ideally in AI and with a internal business focus.

• Strong strategic thinking: You can connect business problems with AI-driven opportunities,  articulate a clear vision and develop a plan to get there.

• Technical Acumen: You understand AI/ML concepts and how they can be applied to real-world business challenges.

• User-focused mindset: You prioritise user needs and can design AI-powered experiences that enhance productivity and the overall user experience.

• Data-driven decision-making : You use insights, analytics, and experimentation to drive product decisions.

• Stakeholder management: You love building relationships with stakeholders across the business and ensuring the strategic alignment of your work.

• Solid interpersonal and leadership skills: You can lead a cross-functional squad as well as enjoy coaching and developing the Product craft alongside your product team. 

Optus is a place where we let you do you. We offer a range of benefits including:   

• 3 days in the office, 2 days remote – with flexible hours to suit!   

• Inclusive paid parental leave with up to 14 weeks for the primary care giver   

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’   

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)   

• Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network   

• Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.   

• Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!   

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!    

Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.   

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.   

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.