Senior Technical Specialist

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Senior Technical Specialist – Emergency Alerts Platform is responsible for the end-to-end ownership, lifecycle management, and technical governance of Optus’ Emergency Alerts and Emergency Notification platforms (NEWS / EAP). The role ensures the platform is secure, resilient, compliant with regulatory obligations, and capable of supporting nationally critical emergency alerting services, while providing technical leadership across platform enhancements, vendor delivery, and operational assurance.

Please note this is a 12 month fixed term contract.

Your day to day will consist of

• Own the strategy, roadmap, and lifecycle management for the Emergency Alerts / NEWS platform, including upgrades, capacity management, enhancements, and end-of-life planning.
• Act as the technical authority and platform owner, accountable for availability, resilience, scalability, and regulatory compliance.
• Govern solution designs, impact assessments, and technical delivery for platform enhancement programs (e.g. EAP4 enhancements and ENL refresh).
• Prepare and present solution options, architectural decisions, and platform recommendations to technical, security, and governance forums.
• Ensure ongoing cyber security compliance, audit readiness, and adherence to Optus security policies and regulatory requirements.
• Govern vendor technical delivery, including review of supplier designs, testing outputs, and change requests across onshore/offshore models.
• Provide technical input into project artefacts including scope, requirements, risks, testing strategies, and go‑live readiness.
• Support major incidents, audits, and emergency events requiring deep platform expertise and cross-functional coordination.
• Manage infrastructure build programs including EWO/EO/PTW creation, contractor management and network equipment modelling and record updates.
• Prepare, present and seek approval for Methods of Procedure (MOPs) to support network change.
• Manage the implementation of planned work in lab and production environments.

What makes you perfect for the role

• Significant experience owning and governing Core Service platforms within telecommunications or other mission‑critical environments.
• Strong background in solution design, technical governance, and lifecycle management of highly available platforms.
• Deep understanding of system resilience, disaster recovery, security, and regulatory compliance.
• Proven experience managing vendor delivery across complex, multi-party environments.
• Ability to translate complex technical concepts into clear, executive-level recommendations.
• Strong stakeholder management and communication skills across technical, operational, and external bodies.
• High level of autonomy, resilience, and ability to manage competing priorities in a high-impact, regulated environment.

What’s in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity