Senior Technical Specialist - Managed Service

**Due to the requirements of this role, only applicants with Australian Citizenship will be considered**


Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as a Senior Technical Specialist – Managed Service, where you’ll take operational ownership of managed network and data centre services for enterprise customers. This role contributes to maintaining reliability through proactive problem solving, managing changes, and implementing advanced networking solutions while ensuring compliance with ITIL best practices. If you have deep expertise in Cisco technologies (Data Centre ACI/ APIC), dynamic routing, and scripting, this is your chance to lead and innovate.



Your day to day will consist of 

• Ensure network reliability through proactive issue resolution and escalation management
• Implement and manage changes within managed network environments.
• Configure and patch network equipment like Cisco (Data Centre ACI / APIC / Routers / Switches).
• Perform problem management and root cause analysis for recurring issues.
• Collaborate with internal teams and representing Optus in client meetings.
• Develop scripts to automate tasks and improve operational efficiency
  
   

What makes you perfect for the role? 

• Relevant Engineering/ICT degree or advanced diploma.
• Minimum 5 years in managed services or operational support roles.
• Expertise in Cisco core technologies including Data Centre ACI/ APIC and routing protocols (BGP, OSPF, EIGRP).
• Strong scripting skills in Python and/or Ansible.
• Experience with network security technologies and encryption.
• Excellent problem-solving, escalation management, and client interaction skills.
• Desirable: CCNP (Data Centre) certifications, Cisco DNAC, and Cisco SD-WAN.
• Ability to obtain AGSVA security clearance; Australian citizenship preferred
  
  

The good stuff…. | What’s in it for you? 

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. 
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home. 
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. 
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. 
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. 
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. 
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). 
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. 

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. 

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity