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Team Leader

Date: 17-Jul-2021

Location: Macquarie Park, Australia

Company: Singtel Group


Say Yes! Let this opportunity take you on a career journey!


At Optus, our vision is to be Australia’s most loved everyday brand with lasting customer relationships. We’re energised by keeping Australians connected, bringing innovative products and services to market and enabling digital everywhere so our customers can connect with us when it suits them.

Our strength is our amazing people and we’re looking for our next customer champions to join our team.  We’re looking for people who are as passionate about customers, innovation and being digital everywhere as we are!

Optus are currently seeking a motivated and people-centric Team Leader – or ‘Coach’ as you’ll be referred to as - to join our innovative Team of Experts.


The Role

Are you an individual who can motivate and inspire a team of experts to amaze and astound customers?

At Optus, we’re transforming the way we do things. This isn’t your traditional management role. We’re turning a page and starting a new era. Gone are the mundane admin tasks, your days will consist of coaching and mentoring to enable kick ass customer service.

You’ll be inspiring and driving a team of 10 experts across voice, messaging and chat channels to provide unique customer solutions for our customers; creating meaningful connections at a local level. You’ll help us take our service from best to obsessed, ensuring our customers are happy, stay longer with us and spend more over time.

You’ll see the direct impact of your work by seeing our Community thrive, developing our future leaders and truly making a difference for our customers as we revolutionise the way we serve.

Situated in the Macquarie Park, this is a permanent full-time opportunity.


The Perks

  • Competitive salary package, bonuses & incentives
  • Access to a wide range of employee benefits and discounts, including retail partner discounts, discounts on Optus products, and access to health & wellbeing services
  • Ongoing training, development & support
  • Unique career progression opportunities – join an organisation that values the long-term progression of their employees within the business


About You

  • Prior experience in operational management/leadership
  • Ability to coach and inspire teams to perform above target
  • Ability to collaborate effectively and navigate a team through change
  • A dedicated focus on team engagement, providing strategic direction for the team
  • Strong time-management and organisation skills with the ability to manage multiple concurrent customer enquiries, projects and responsibilities
  • Excellent attention to detail, diligence to consistently follow up on open subjects/cases and an ability to complete tasks on time with little supervision
  • Technical knowledge of telecommunications products/services is advantageous, however not essential!


Sounding like an opportunity you’d say ‘Yes!’ to?

Hit ‘Apply Now’ to submit your application for the role, including a copy of your current resume.

Heads Up! Due to the fast-paced nature of our business, applications will be short-listed on a rolling basis – so please submit your application as soon possible.