Technical Analyst

It starts with YES! 

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. 

We are seeking a dedicated Technical Analyst – Networks and Security to join our onsite team based in Macquarie Park, Sydney. This role will provide exceptional operational support in the delivery of managed services and technical support for Networks and Security technologies. You will be responsible for ensuring efficient and timely monitoring of events, incident management, technical investigation, resolution within strict SLAs, and all appropriate communication to key stakeholders. Additionally, you will perform simple and some complex MAC changes when scheduled. 

Your day in the life of a Technical Analyst – Networks and Security 

• Incident Management: Troubleshooting network and security technologies, products, and services. 

• Alarm and Event Management: Monitoring and actioning alarms/events related to networks and security services within SLA time frames. 

• Managing Customer Relationships: Ensuring positive representation to customers and meeting or exceeding customer service SLAs. 

• Process and Procedures: Completing simple MACs and transitions as scoped and adhering to processes and procedures. 

• This role is primarily 24x7 shifts, including night shifts, weekend shifts, and public holiday shifts. 

Your skills to pay the bills 

• AGSVA clearance, or NV1 or Australian Citizen for Security Clearance purposes. 

• Extensive Data/IP Networking/security experience. 

• Cisco CCNA routing and switching certification. 

• Cisco CCNA Security is highly desirable or to be completed within 6-8 months of accepting this role. 

• Cisco CCNP certification is desirable. 

• Experience with support/configuration of Cisco, Fortinet routers and switches, Dynamic routing protocols, WAN technologies, and network security devices. 

• Strong troubleshooting and analytical skills. 

• Thorough understanding of ITIL and extensive experience working in an ITIL environment. 

The Optus Talent Acquisition team are taking a break for the holiday period from 23rd December 2024 to 3 January 2025. Rest assured, your application will be reviewed and you will receive an outcome and update upon the team's return.

Perks we love at Optus 

• 3 days in the office, 2 days remote – with flexible hours to suit! 

• Inclusive paid parental leave, up to 14 weeks for the primary care giver 

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’ 

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) 

• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network 

• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office 

• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! 

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes! 

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch. 

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.