Technical Delivery Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.  

The Network Technical Delivery Manager (TDM) is responsible for the operational delivery, performance, maintenance, and continuous improvement of managed network, hosting, and support systems under Optus Managed Network Services contracts. This customer-facing role provides technical leadership across complex network and virtualised hosting environments, ensuring service availability, reliability, and compliance with agreed service levels. Working closely with customers, engineering teams, and pre-sales stakeholders, the TDM drives incident, problem, and change management activities, supports solution design and supportability, and leads technical teams to deliver secure, resilient, and high-performing infrastructure services. 

What You’ll Do  

• Lead the operational delivery and performance of managed network, hosting and support systems, ensuring services meet availability, capacity, security and SLA requirements. 

• Drive incident, problem and change management activities, coordinating technical teams to resolve issues, perform root cause analysis and implement preventative actions. 

• Partner with architects, engineers and project teams to ensure solution designs, enhancements and system changes are supportable, scalable and aligned with operational standards. 

• Monitor and maintain system security, currency and compliance, including patching, access management, audits, risk management and lifecycle planning for infrastructure and software assets. 

• Provide technical leadership and customer engagement, acting as a trusted advisor to customer stakeholders while representing Optus in governance, service review and operational forums. 

• Champion continual service improvement, delivering service enhancement initiatives, maintaining technical documentation, managing capacity and availability planning, and supporting disaster recovery and business continuity outcomes. 

What You Bring 

• Extensive industry experience, with 7+ years in Telecommunications and/or IT supporting complex enterprise network and hosting environments.  

• Strong service delivery expertise, with proven experience managing Incident, Problem, Change, Configuration, Capacity, Availability and IT Service Continuity processes.  

• Excellent stakeholder management skills, with the ability to build trusted relationships and communicate effectively with both senior business leaders and technical teams.  

• Deep technical knowledge of current and emerging network, hosting and infrastructure technologies, with the ability to provide operational and strategic guidance.  

• Strong communication and reporting capabilities, including experience preparing technical reports, service performance reviews, business cases and recommendations for customers and leadership teams.  

• A collaborative, customer-focused approach, supported by ITIL knowledge or certification and a proven ability to work across cross-functional teams to deliver successful customer outcomes. 

The good stuff…. 

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. 

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home. 

• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. 

• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. 

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. 

• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. 

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). 

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. 

• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.