Technical Support Advisor, Collaboration

Due to the requirements of this role we will only be accepting applicants who are Australian Citizens



Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as a Technical Support Advisor – Collaboration, where you’ll deliver advanced support for UC and VC platforms to Enterprise and Government customers. This role involves troubleshooting, change management and rapid response while working closely with stakeholders to ensure seamless service delivery.If you have deep expertise in Cisco Collaboration, Microsoft Teams, and AudioCodes SBC, this is your opportunity to make an impact

Your day to day will consist of 

• Provide technical support for Cisco Collaboration Suite and Microsoft Teams Calling.
• Configure and troubleshoot voice gateways, voicemail, and call handling systems.
• Manage onboarding/offboarding and troubleshoot Cisco Webex endpoints.
• Monitor and collect logs using RTMT and resolve complex collaboration issues.
• Mentor team members and assist with escalated technical problems.
• Participate in change management, rapid response and restoration
   

What makes you perfect for the role? 

• Strong hands-on experience with Cisco Collaboration Suite (CUCM, CUC, UCCX, UCCE).
• Expertise in Microsoft Teams Calling and Microsoft Teams Room (MTR) solutions.
• Knowledge of AudioCodes and/or Oracle SBC and voice gateway protocols (SIP, H.323, MGCP)
• Ability to configure and troubleshoot voicemail, call handlers, and auto attendants.
• Familiarity with Webex Control Hub and Cisco endpoint troubleshooting.
• Excellent problem-solving and customer service skills with ITIL framework experience.
• Desirable: Cisco Collaboration and Microsoft Teams certifications.
• Experience implementing AudioCodes SBC in Azure and managing PSTN connectivity options.
  
  
  
  

The good stuff…. | What’s in it for you? 

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. 

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home. 

• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. 

• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. 

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. 

• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. 

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). 

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. 
  
  
  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. 

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity