Managed Security Devices (MSD) Engineer

Responsibilities

Incident Management:

• Perform 2nd level technical support upon 1st level escalation for the various security devices (Firewall, NIPS/HIPS, Web Proxy, Database monitoring, Website defacement, Privileged Identity Management, etc)
• Perform escalation to internal product domain experts and external service providers (3rd party vendors)

• Work with 3rd party vendors on resolution of the incidents

• Provide Incident Reports based on Severity

Configuration Management:

• Perform regular configuration backup & restoration, archival, Disaster recovery testing

• Remediation of security vulnerabilities

• Keep relevant documents updated

Device Change Management:

• Implement customer approved Change Requests

• Plan and coordinate device maintenance on necessary software patching and version upgrades (patch management)

• Maintain security devices such as Firewall, NIPS/HIPS, Web Proxy, Privileged Identity Management including keeping devices up to date, mitigate security vulnerabilities etc

• Ensure devices security hardening in place

The ideal candidate: 

• Minimal 2-3 years of relevant working experience as an IT Security engineer/consultant

• Possess a Bachelor Degree in Information Technology / Computer Engineering

• CISSP certified or other IT security product certifications is a plus

• Familiar with ITIL processes or possess ITIL certification is a plus