Manager, Billing Management - FSS

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Manager, Billing Management is primarily responsible to oversee the billing operations functions of the company. He/ She will lead the billing team, ensuring accurate and timely invoicing and resolving billing discrepancies in a timely manner, minimizing impact to customer and revenue. This role requires ensuring that billing processes and systems are setup to in an optimal and efficient manner in serving our customers’ needs and ensuring revenue assurance.  

Make an Impact by:

• Play a vital role in team management through leading, coaching, developing and motivating a team of staff. 

• Work with various stakeholders to ensure billing processes and systems are set up to support billing of services provided to the customers and service providers. 

• Ensure bills issued are complete, accurate and timely which include monitoring of the billing processes, working with various stakeholders to resolve any billing discrepancies and issues as and when it arises to minimize impact to customers and revenue.  

• Ensure billing processes are robust through:
  -    Deploying necessary controls to prevent and detect any abnormalities, and controls to ensure compliance with policies and guidelines. 
  -    Monitoring operations SLAs (service level agreements) to ensure targets are met with prompt corrective, detective and preventive measures taken to minimize impact to customers.
  -    Promptly addressing any billing concerns and issues.

• Ensure all operational processes are documented with SLA defined.  

• Constant review of work practices, processes and procedures to improve customer service and operational efficiency through process improvements, simplification, digitization and automation initiatives.

• Drive automation initiatives including working with IT or Digital team to provide requirements for the automation initiatives. 

• Lead the team in user acceptance testing (UAT) for such automation.    

Skills for Success

• Bachelor Degree in Business, Accounting or IT related discipline
• Minimum 5 years work experience in financial or business operations
• Work experience in leading a team of co-workers and in dealing with multiple stakeholders
• Business process analytical skills is essential for this role
• Proficient in Ms Excel, Ms Word and PowerPoint

• Experience in handling Billing operations, projects or UAT testing is preferred

• Prior work experience in the Telecommunication industry is an added advantage

• Involved in work that requires analysing processes and data for improvements and executing changes    

Join us on our mission to continue defining the future of financial services. Apply Now!