Manager, Billing Management

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Billing Manager is responsible for supporting the Associate Director in overseeing the assigned billing operations within the Billing KLV Shared Services Hub. This role includes leading the billing team to ensure accurate and timely invoicing, promptly resolving discrepancies to minimise customer impact and revenue risk, and ensuring that billing processes and systems are optimally designed for efficiency and revenue assurance. The Billing Manager is also accountable for reviewing existing processes, driving automation initiatives, and monitoring and reporting overall billing performance and SLAs.

Make an Impact by:

• Ensuring sales commission processes and systems are designed and maintained in an optimal and efficient manner.
• Leading, engaging, coaching, developing, and motivating a team to deliver high‑quality performance.
• Collaborating with key stakeholders to ensure billing processes and systems are effectively set up to support accurate billing for services provided to customers and service providers.
• Ensuring system bills issued are complete, accurate and timely by monitoring the billing processes, working with various stakeholders to resolve any billing discrepancies and issues as and when it arises to minimize impact to customers and revenue.
• Ensuring all manual bills generated are accurate, per contractual terms and issued within SLA. This will require managing resources to handle volume of works, urgent request and working with requestors of various level to clarify on supporting documents for contractual compliance and providing or advising billing solutions/ processes.
• Ensuring billing processes are robust by: (i) Deploy necessary controls to prevent and detect any abnormalities, and controls to ensure compliance with policies and guidelines. (ii) Monitor operations SLAs (service level agreements) to ensure targets are met with prompt corrective, detective and preventive measures taken to minimize impact to customers. (iii) Promptly address any billing concerns and issues.
• Ensuring all operational processes are documented with defined SLAs.
• Reporting KL Billing performance to HQ in a timely and accurate manner.
• Managing interactions with internal stakeholders (tax, finance, internal audit) and external auditors by providing required information, explaining processes, validating findings, and driving actions to close identified gaps.
• Continuously reviewing work practices, processes, and procedures to enhance customer service and operational efficiency through process improvements, simplification, digitization, and automation.
• Initiating automation efforts, including working with IT or Digital teams to define requirements, assessing impact, and managing change to ensure minimal operational disruption.

Skills for Success:

• Graduate with a Bachelor's Degree in Finance/ Accounting/ IT/ Business or equivalent
• A minimum of 10 years' experience in financial operations.
• At least 5 years of experience in leading a team of co-workers and dealing with multiple stakeholders.
• Possesses Business process analytical skills.
• Highly proficient in Microsoft Office, Excel and Powerpoint.
• Demonstrates strong leadership with a proactive approach and a collaborative, team‑oriented mindset.
• Equipped with solid analytical abilities, strong attention to detail, and a meticulous work style.
• Communicates effectively in both written and verbal forms.
• Exhibits critical thinking, embraces a growth mindset, and upholds strong personal accountability.

Advantageous to Have!

• Experience in managing Billing operations, projects, or UAT testing.
• Background in the Shared Services industry.
• Prior involvement in process and data analysis for improvement initiatives and implementation of enhancements.
• Familiarity with SAP billing modules.
• Knowledge of Power BI, Power Automate, and Thinkcell.

Join us on our mission to continue defining the future of financial services. Apply Now!