Manager, Billing Management

Join the Growing Team at Singtel Financial Shared Services in Malaysia!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Billing Manager is responsible for supporting the Director in overseeing billing operations within the Billing KLV Shared Services Hub. This role involves leading and managing a team to perform User Acceptance Testing (UAT) for system changes impacting customer billing, ensuring billing accuracy, completeness, and timeliness.

The position also encompasses resource planning, process governance, continuous improvement initiatives, as well as documentation and operational user training.

Make an Impact by:

• Leading, engaging, coaching, and developing a high-performing team to deliver quality outcomes.
• Overseeing software testing and User Acceptance Testing (UAT) of billing systems to ensure new builds, features, and workflows impacting billing are accurate, complete, and timely:
  (i) Acting as a billing advisor to support the business in launching new products and marketing initiatives
  (ii) Coordinating with business units and IT to identify system changes and enhancements affecting billing.
  (iii) Leading the preparation and execution of UAT to ensure testing is completed in accordance with agreed timelines, supporting timely rollout of initiatives.
  (iv) Implementing strong preventive and detective controls over data processing.
  (v) Ensure initiatives are rolled out with no negative impact on operations nor adverse feedback from customers.
  (vi) Ensure proper documentation and training are conducted upon completion of project/testing.
  
  
• Planning and managing testing resources and external demands to optimise team effectiveness in delivering timely and high-quality outcomes.
• Ensuring robust testing processes by:
  (i) Implementing controls to prevent and detect anomalies, while ensuring compliance with policies and guidelines.
  (ii) Monitoring service level agreements (SLAs) and ensuring targets are met, with timely corrective and preventive actions to minimise customer impact.
  (iii) Maintaining proper process documentation.
  (iv) Addressing process issues and concerns promptly.
  
  
• Monitoring and reporting on team performance and SLA achievement.
• Continuously reviewing work practices, processes, and procedures to enhance customer experience and operational efficiency through simplification, digitisation, and automation.
• Driving automation initiatives by collaborating with IT and Digital teams, defining requirements, and leading UAT for implementation.
• Performing any other duties as assigned by the Director. 

Skills for Success:

• Bachelor's Degree in Accounting/ IT/ Business/Computer Science or equivalent
• Minimum of 4 years' experience in financial operations.
• Possesses Business process analytical skills.
• Highly proficient in Microsoft Office, Excel and Powerpoint.
• Demonstrates strong leadership with a proactive approach and a collaborative, team oriented mindset.
• Equipped with solid analytical abilities, strong attention to detail, and a meticulous work style.
• Communicates effectively in both written and verbal forms.
• Exhibits critical thinking, embraces a growth mindset, and upholds strong personal accountability. 

Advantageous to Have!

• Experience in managing Billing operations, projects, or UAT testing.
• Background in the Shared Services industry.
• Prior involvement in process and data analysis for improvement initiatives and implementation of enhancements.
• Familiarity with SAP billing modules.
• Knowledge of Power BI, Power Automate, and Thinkcell.

Join us on our mission to continue defining the future of financial services. Apply Now!