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Manager, Corporate Transformation

Date: 17-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


The role is responsible for ensuring best-in-class business process design and supporting the implementation of innovation and continuous improvement initiatives


  • Ensure Business Strategy Success: Strategy defines what the organization must do to achieve the desired results, but process defines how to achieve it.  Process Innovation & Transformation ensures such processes are created and maintained seamlessly to ensure strategy success.
  • Efficiency and Accuracy: Recommend optimal solution using industry best practices as benchmark and technology to improve efficiency and minimize risks of errors.
  • Cost Optimization: Reduce organization’s cost by aligning/streamlining repetitive tasks carried out across multiple teams.



Key Responsibilities:


  • Drive the standardization of processes to allow for greater efficiency, effectiveness, and control and maintain documentation of the process flow/ narratives
  • Analyze and document As-Is business processes and identify opportunities for improvement through process alignment, streamlining, re-engineering or automation, to make To-Be process more efficient.
  • Develop functional design concept to improve process performance and to ensure compliance.
  • Recommend end-to-end solution to process owners for their review and sign-off and subsequently work with developers to plan and execute and monitor project deliverables with process owners.


  • Ensure process governance, business solutions (IT & RPA developers) and stakeholders are closely aligned in the services delivery chain
  • Manage methods, standards, frameworks, templates, documentation, and technologies to drive process consistency, quality, and standardization, and communicating expectations to stakeholders
  • Support the Directors in the respective functions to develop, manage continuous improvement strategy and identify continuous improvement initiatives.




The ideal candidate should possess:


  • Degree in Accountancy or Business Management/ Administration
  • 5 years of working experience on projects for process improvements or system implementation (preferably a background in the Telecommunication industry)
  • Basic Accounting training
  • MS Office (Excel, Word, PowerPoint)
  • Able to review processes and identify areas for improvement/automation
  • Critical thinker with an innovative and growth mindset
  • Effective communication and presentation skills alongside stakeholder management
  • Good time management and a team player
  • MS Office Proficiency
  • Workflow drawing and documentation writing (including communications and training guides)