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Manager, Data Centre Service Management (2 Year Direct Contract)

Date: 03-Feb-2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Keen to join the Data Centre Industry or already in the Industry?  Singtel, an established and the leading operator of high-quality Data Centres in Singapore is on the lookout for new talents to join the team as we seek to grow our Data Centres portfolio in Singapore and regionally. 

 

What will your typical day look like?

  • Collaborates with internal stakeholders to facilitate and support smooth onboarding and enablement for customers.
  • Partner with internal stakeholders to build strong service relationships with customers.
  • Attend monthly customers’ meetings and follow up on any areas/matters of concerns.
  • Conduct monthly review of SLAs with internal stakeholders and customers to ensure SLA are met.
  • Collaborate with internal stakeholders to ensure all systems/environmental data as per required under the SLA are provided to customers in a timely manner.
  • Collaborate with internal stakeholders to provide regular and timely update to customers on all matters that may affect customers’ DC operations, including major works and major maintenance activities.
  • Collaborates with internal stakeholders to perform systems technical analysis to improve service delivery to customers and/or resolve any technical challenges that customers may be facing with our systems or facilities.
  • Work closely with internal stakeholders to facilitate and support customers’ audits.
  • Be the point of contact to customers for escalated operation matters.
  • Track and follow up closely with internal stakeholders on all incidents till its closure to ensure timely resolution of faults.
  • Perform data analysis on incidents and work closely with internal stakeholders to resolve recurring technical issues (if any) and prevent future reoccurrence.
  • Proactively engage relevant stakeholders to resolve/ease customers’ pain points (if any) and improve customers’ experience.
  • Regularly review existing processes for digitalization/automation opportunities in order to improve service turnaround time and productivity.

 

Is this you?

  • Bachelor’s degree in electrical or mechanical engineering
  • Minimum 5 years’ of working experience in Data Centre operations
  • Good understanding and knowledge of electrical & mechanical system design
  • Familiar with Data Centre sustainability, Data Centre operation and incident management
  • Proficiency in MS Office tools
  • Good communication skills with ability to negotiate, influence and persuade others
  • Able to work independently, proactively and is self- motivated
  • Excellent customer service management skills

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.