Manager, Governance & Ops, Telco+

Date: 24 Feb 2024

Location: Singapore, Singapore

Company: Singtel Group

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


We’re searching for a Governance & Operations Manager, Telco+ to be part of our diverse team of talent here at NCS!


Telco+, is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS’ expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.


We are looking for a dedicated individual to join our team as a Governance & Operations Manager. The Governance & Operations Manager will work closely with the project delivery leads, Line of Business (LOB) leads, and Telco+ senior leadership to provide governance and discipline operational processes across all Telco+ accounts.


If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!


What we seek to accomplish together:


  • Monitor Telco+ accounts and projects health and providing management reporting to Telco+ Leadership on delivery, commercial and contractual status.
  • Collaborating with other Line of Business (LOB) leads and Project Managers to ensure standard governance and prescribed operations processes are adhered to.
  • Consolidate status reporting from LOBs and delivery programs for executive reporting.
  • Working closely with Finance team to track Telco+ accounts financial performance. Track action points with delivery team.
  • Devise and provide executive and operations report that enable Telco+ leadership to plan and execute effectively.


A little about you: 

  • Project management and governance experience directly involved in medium and large projects.
  • A minimum of 6-8 years’ experience in the project with financial literacy
  • Strong sense of inquisitiveness and analytical skills
  • Drive to an outcome and clear focus on meeting timelines
  • Strong attention to detail and technicalities
  • Excellent organizational and technical skills
  • Good interpersonal and multi-tasking skills



As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future. 

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports. 


 About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at and our LinkedIn career site.

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