Manager, IT Operations Corp Systems

Date: 18 Jul 2024

Location: Sydney, Australia

Company: Singtel Group

It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

Your day in the life at Optus

IT Operations Manager will oversee a broad spectrum of responsibilities within the Corporate Systems Team, including, demand management financial management, vendor management, service assurance and Process Improvements They play a crucial role in ensuring that IT services align with business needs, are cost-effective, and meet performance and quality standards.

Key area's within this role include:

  • Demand Management : Collaborate with business units to understand their IT needs and priorities.
  • Vendor Management: Negotiate contracts and agreements to optimize cost and service quality
  • Billing and Financial Management: Oversee the IT billing and financial management process, includes requesting purchasing approvals and tracking them to closure
  • IT Service Assurance: Manage and lead all change cutover activities impacting Corporate Systems.
  • Process Improvement : ·Find opportunities for process improvement and automation within the IT operations function.

Your skills to pay the bills

  • Bachelor’s degree or equivalent experience in information technology, Computer Science, or a related field
  • Proven experience in IT operations management and Project Management
  • Vendor negotiation and contract management experience.
  • Expert in using IT Toolsets, Excel and PowerPoint

Perks we love at Optus

  • 3 days in the office, 2 days remote – with flexible hours to suit!
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit