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Manager, IT Solutions

Date: 27-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.



  • Including supporting customer/sales in response to Request for Info (RFI)/ Request for Proposal (RFP)
  • Well versed in all aspects and layers of IT Security (from physical layer, to OS/DB/App, Network, security)
  • Ensure department’s systems comply with all Singtel IT Security policies (e.g., Processes, Security, Privacy, etc.)
  • Support all audits based on these policies

Plan and follow up on remediation for any non-compliance from audits.

  • Support/Manage IT projects - e.g.
    • review, plan and execute annual VAPT and ITDR for all systems
    • Plan and execute tech refresh, upgrades, new initiatives, etc.
    • Manage IT Security vendors
    • Managed IT Security assets (Both software and hardware)
  • Support the department digitization efforts, advising the team on all IT Security aspects of
    • Process optimization
    • Automation, including use of scripting/bots, AI/ML where possible
  • Implement and support BI, big data, analytics, Enhanced/Automated SLA reporting
  • Support optimization of energy use (support Green initiatives)
  • Owner and administrator of all firewall and security appliances/assets.
  • Management and administration of Datacenter network, including IP allocation, firewalls. Switches, routers, security, LAN/WAN connections, tech refresh, integration, and migration.
  • Training and education of Ops Team on IT and system/network security
  • Implement Artificial Intelligence/Machine Learning for data center systems. Scope includes
  • Data collection,
  • Integration with various data center systems
  • Training of AI engine,
  • Training of Ops team to use and operate the AI/ML engine.
  • Using the engine to
    • identify inefficiencies in Resource utilization
    • Improve and optimize energy/power consumption
    • Assist in failure prediction (Predictive rather than reactive Management)
    • Assist in identifying policy violations (e.g. security and access violations)
    • Possible integration between access control and CCTV
    • AI with biometric (e.g. facial recognition)


  • Bachelor’s degree with specialization in Computer Sciences, Engineering, Information Technology, Cyber security-related field or equivalent discipline.
  • Good understanding of networking protocols such as BGP, EIGRP, OSPF, MPLS
  • Practical knowledge and hands-on experience in implementing network architecture and components (LAN, WAN, routers, switches, load balancers, DNS, DHCP, network packet brokers, wireless, NAC, VPN etc)
  • Practical knowledge and hands-on experience in managing network security devices (NextGen Firewalls, IDS, IPS, UTM, SIEM, SOAR etc)
  • Strong programming for scripting and automation.
  • Strong interpersonal skills and ability to collaborate effectively with all levels of personnel and stakeholders.
  • Excellent attention to detail, verbal/written communication skills, and strong organization and time management skills, as well as the ability to effectively manage multiple tasks simultaneously under general supervision.
  • Independent thinker with strong analytical and problem-solving skills.
  • Minimum of five (3) years of relevant Security Operation Centre management experience.
  • Certifications such as CISSP, CND, CCNA, VMware are preferred