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Manager, Knowledge Management (Contract)

Date: 15-Jun-2019

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.



This is a 1 year agency contract position.


Accountable for planning, structuring, leading and executing multiple key projects to enable Knowledge Management capabilities within Singtel Group IT. Develop Reporting Framework to ensure cross-regional quality for KPI reporting



  • Plan for projects to enable Knowledge Management capabilities for Singtel Group IT, with particular focus on SharePoint functionality, and ServiceNow Knowledge module.
  • Monitor overall progress, resolving issues and initiating corrective action as appropriate
  • Manage the risks to ensure successful outcome of the project/s
  • Communicate with all relevant stakeholders, and provide leadership & guidance to team members
  • Be responsible for the quality assurance and overall integrity of the project
  • Report progress of the project at regular intervals to the Project Director/ Steering Committee
  • Builds relationships with internal & external stakeholders and resolves any issues associated with the projects
  • Provides consultancy on Knowledge Management
  • Lead and manage end-to-end delivery of change programs in support of aligning strategy, people, processes and structure
  • Measure and monitor the effectiveness of social networking, knowledge sharing, change management tactics and communication messages
  • Analyzing the market trends and competitors’ capabilities, developing concepts leveraging on emerging technologies.
  • Building and managing the business case of projects, justifying for CAPEX to develop innovative digital services.
  • Managing vendors, negotiations with suppliers and managing the procurement process.
  • Support creation, launch and maintenance of Group IT Knowledge Management Framework
  • Support creation, launch and maintenance of Group IT Reporting Framework


The ideal candidate should have/ be:

  • Degree in Information Systems or equivalent
  • PMP Certified
  • PgMP Certified (preferred)
  • 5+ years in project management with experience on complex digital projects
  • 5+ years SharePoint experience
  • Knowledge Management
  • Strong project/management knowledge from telecommunications environment or online/internet provider
  • Adaptable/flexible attitude
  • Experience in working with cross functional and regional teams
  • Excellent verbal and written communication skills
  • Excellent attention to details
  • Self-motivated and independent thinker
  • Team player
  • Great leadership and people management skills


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).


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