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Manager, Knowledge Management (Quality Assurance)

Date: 20-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



Key Responsibilities

  • Responsible for development, implementation and embedment of Regional Group IT Governance frameworks, methodologies, Policy, procedures, best practices – standardisation of IT Service Management, Project Management Methodology, Solution Delivery Methodology, Solution Delivery Life cycle, Process Governance.
  • Drive and implement project documents repository for centralised retrieval
  • Provide advisory and Continue to improve existing Service Delivery teams, Solution Architects and Project Teams on best practices and governance relating to Solution Delivery Life Cycle.
  • Act as a go-to expert in terms of IT Governance and Quality Management
  • Build relationships with internal & external stakeholders and resolves any issues associated with the consulting and solution/project delivery activity and Service Management.
  • Participate in internal audit of quality management and compliance of standards
  • Monitor overall progress, resolving issues, evaluate project data, identify projects requiring intervention, escalate in a timely fashion to higher authority and/or implement corrective actions
  • Manage the risks to ensure successful outcome of the projects
  • Lead and manage end-to-end delivery of organizational change programs in support of aligning strategy, people, processes and structure
  • Analyzing the market trends and competitors’ capabilities, developing concepts leveraging on emerging technologies
  • Managing vendors, negotiations with suppliers and managing the procurement process


The ideal candidate should possess:

  • Degree in Information Systems or equivalent
  • PMP /ITIL certified
  • 5+ years in project management with experience on complex digital projects
  • 3+ years IT Governance and Quality Management experience
  • Experience with Agile and Software delivery methodologies and execution
  • Experience working in outsourced and offshore projects



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.