Manager, Major Incident Management (Networks)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all.

*Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Command Centre (incident managers, incident coordinators) working with Shift operation manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed achieving high levels of customer satisfaction through timely and efficient resolution of incidents
• Drive the overall efficiency and effectiveness of the Major Incident Management process
• Actively manage major incidents or potential major incidents ensuring satisfactory restoration of service with minimal business impact and resolution of incident in an efficient and timely manner initiating escalation procedures as appropriate.
• Works and assist Incident Management chair in all major incident conference calls or war rooms gathering all updates/information from recovery lead/ service owner / subject matter expert.
• Responsible for timely status update communications to stakeholders in accordance with process and procedures.

Skills for Success:

• Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience.
• Minimum 5 years’ relevant experience in IT and WAN environment
• Experience in applications management or infrastructure operations support
• Extensive knowledge and experience in major incident management, problem management and event management
• ITIL V3 foundation certificate with experience in an ITIL based environment and a deep understanding of ITIL v3 processes
• Ability to lead, influence and coordinate resources to achieve results
• Proven analytical and problem-solving skills
• Autonomous and self-motivated
• Excellent relationship building and management skills
• Excellent communication (verbal and written) skills
• Strong influencing and persuasive ability
• Effective presentation skills
• Demonstrates initiative and a commitment to continuous improvement
• Ability to perform under pressure
• Flexibility in approach to problem solving

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.