Manager, Operations Support

As the Network Technical Operations Lead, you will play a pivotal role in ensuring the stability, performance, and security of our customer's network infrastructure. You will lead a team of talented network professionals, collaborating with cross-functional teams to implement, maintain, and optimize our network systems. The ideal candidate will possess strong technical expertise, excellent leadership skills, and a commitment to delivering high-quality solutions.

Responsibilities:

• Interface with Client, internal stakeholder like Service Management Office, OneCare Service Managers (SM) on all client's ops matters in Preventive Maintenance.
• Manage a team of Ops engineers on Network Preventive Maintenance to plan, execute and ensure correct database records and support SM to interface with client.
• Lead the response to network incidents, working closely with the team to troubleshoot and resolve issues promptly.
• Ensure the engineers are up to mark for the work, plus training and upgrading.
• Develop and implement proactive measures to prevent network outages and minimize downtime.
• Take Lead in working with various client's divisions (Network sides) on operation improvement and analysis to better support the client.
• Key contributor for continuous operation improvement for OneCare Support.
• Manage relationships with network hardware and software vendors to ensure timely support and resolution of issues.
• Evaluate and recommend new technologies and solutions to enhance network capabilities.

Requirements:

• Bachelor’s degree in Computer Science/Engineer, Information Technology, or a related field.
• Proven experience in a senior network engineering or leadership role.
• Strong technical proficiency in network protocols, hardware, and software.
• Demonstrated experience leading and managing technical teams.
• Relevant Network certifications such as CCNP, CCIE are a plus.
• ITIL certified is an added advantage.
• Excellent communication and interpersonal skills.