Manager, Ops Excellence

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG! 

Make an Impact by:

• Lead a team to establish new and review existing processes, driving changes to optimise business processes. One of the key areas of focus will be to drive the transition of the Network Operation Centre (NOC)

• Identify opportunities process optimisation & automation to improve operational efficiency
• Work on trouble ticket audit, automate dashboards and reports which involves data-collection, data analytics, problem solving and metric reporting.
• Work collaboratively across all departments within Networks to ensure that process outcomes are aligned to the organization strategic goals.
• Define, review and update service management policies, processes and methodologies.
• Provide independent and objective assessments for process compliance and project governance.
• Conduct trainings for new processes.
• Prepare weekly and monthly dashboard for the top management.
• Maintain Network Incident Management Framework
• Any other tasks and projects as assigned by the superior 

Skills for Success:

• Degree in Business, Computer Science, Computer Engineering or Information Technology
• At least 5 years experience in Telecommunications or Network/IT Industry.
• Minimum 2 years of relevant working experience in driving process transformation and automation in operational environment.
• Experience in using trouble ticketing systems eg. Remedy, ServiceNow and others
• Minimally Lean Six Sigma Green Belt
• ITIL Intermediate level is an advantage,
• Project Managemeent Certification (PMP, PRINCE) will be a plus
• Knowledge on mobile and transmission technologies would be an advantage.
• Proficient in Tableau and Microsoft office programs including Teams, SharePoint, Excel, Word, and PowerPoint.
• Strong leadership, experince in people management is required.
• Ability to work independently with minimum supervision and able to adapt to a dynamic environment.
• Excellent interpersonal relations, teamwork and collaboration skills and proven ability to communicate with people at different levels
• Excellent written and verbal communication skills
• Strong presentation and facilitation skills
• Proven analytical and problem-solving skills

Rewards that Go Beyond

• Flexible work arrangement
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.