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Manager, Quality Governance & Assurance (IT Project & SDLC Delivery Process)

Date: 27-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Accountable for planning, structuring, leading and executing multiple key programs to enable Quality Management and IT Governance capabilities within Singtel Group IT PMO.


  • Lead, communicate and implement quality in IT delivery and technical capabilities via process enhancements, tool optimization, people training, change management to ensure risks mitigation, compliance adherence and benefit realization are addressed
  • Custodian of the established Group IT Quality Management System (QMS) – i.e. policies, methodologies, procedures and processes, and coordinate with respective IT policy and process owners to ensure content up-to-date and latest version
  • Provide advisory to IT project and technical delivery teams on best practices, compliance requirements and process tailoring requirements on project delivery and SDLC methodologies e.g. waterfall, hybrid, agile
  • Build relationships with internal & external stakeholders and resolves any issues associated with the consulting and IT solution/project delivery activity and service management.
  • Plan, conduct and report audit or quality review on IT inflight projects at phase exit criteria, implemented via waterfall and agile, to assess adherence to project delivery methodology
  • Monitor overall project status, measure effectiveness of processes and report to the management via tool dashboards
  • Coach and train Group IT staff on processes, templates, tools, standards and ensure adoption
  • Drive and implement process improvements on project delivery and SDLC methodologies



  • Degree in Information Systems or equivalent
  • Certification in any of industry process frameworks – e.g. ISO 9001:2015, CMMi, COBIT, ITIL
  • Good to have PMP Certified or Agile/Scrum certified
  • 7+ years on process IT quality management and audits 
  • Experience with IT Agile and waterfall project/solution delivery methodologies
  • Experience with IT service management processes
  • Experience in driving IT process improvements
  • Good to have experience working in outsourced and offshore project models