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Senior Manager, Strategy & Operations

Date: 02-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.




In this role, you will need to leverage data to plan and lead strategic initiatives across the organisation to achieve transformation objectives, acting as a thought partner to business units and the leadership team, and driving adoption of emerging trends, technologies and best practices to optimise organizational effectiveness and efficiency.

We are looking for a strong project manager and problem solver, with the ability to shift seamlessly between strategy, consulting and execution. You will collaborate and build strong relationship with stakeholders across functions, and facilitate discussions and decision making at different levels of the organisation.

To be successful, you have a hypothesis-driven approach to problem solving, effective quantitative and communication skills, and the tenacity to take on the challenges while working collaboratively across the organization.



Advance business performance

• Be a thought partner to the leadership team to provide objective, business critical analysis and insights to advocate, challenge, and enable business decisions

• Continuously seek and bring in external best practices, including conducting research, testing emerging ideas and technologies, to identify effective strategies and solutions to achieve transformation objectives

• Conduct data-driven business analytics to support and make recommendations on strategy and investment

• Align the highest-level company priorities with effective day-to-day operations, and identify improvement opportunities within the business

Drive strategic initiatives

• Independently lead strategic projects for Consumer SG, including analyses, stakeholder management, project management, fronting projects with external consultants to ensure objectives are met / outcomes are delivered, and optimizing critical business process flows

• Lead change management and manage the implementation team to execute the developed strategy and implement newly designed processes to drive scalable and sustainable solutions

• Defining success metrics and KPIs to track effectiveness of initiatives and proposing improvements

Performance monitoring & executive communication

• Prepare and present emerging insights, recommendations and initiative progress updates to executives on a regular basis

• Lead employee communication on behalf of the CEO



 • Bachelor's degree or equivalent practical experience.

• At least 5 years of overall work experience, with at least 2 years in consulting and/or corporate strategy.

• Experience with analytical problem-solving, quantitative analysis, and communicating findings to executive management.

• Experience using business intelligence and dashboards (e.g. PowerBI, Tableau).

• Experience working with large data sets (e.g.Google Sheets, SQL database queries/analysis).

• Experience working in complex organizations, working cross-functionally, and developing strong organizational relationships.

• Experience developing and understanding business strategy.

• Ability to work in an ambiguous, fast-changing environment.

• Excellent written and verbal communication skills

  • We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.